One-stop solution
for your customer service
and your repair needs.

We’re here to back up
your business in Japan.

Contact

Our Strength

We inherit know-how from major manufacturers and pursue QCD (Quality, Cost and Delivery)
thoroughly in our repair outsourcing.

  • 01

    Full Scale of Repair Service in Japan, with an annual achievement of over 2 million units of repairs by a professional workforce (team)!

  • 02

    High Quality in Repair Service by Accumulated Know-How and Knowledge Inherited from Global Manufacturers!

  • 03

    Right FeedBack from Repair Service to Improve in Product Quality, Cost and Delivery!

Our Services

We inherit know-how from major manufacturers and pursue QCD (Quality, Cost and Delivery)
thoroughly in our repair outsourcing.

Repair

We can provide support as a manufacturer repair center for companies of all sizes, from small to large.

Many companies have chosen us for our advanced technical capabilities, quality, and safe security system for delicate products such as PCs, smartphones, gaming devices, home appliances, cameras, and robots.

Our repair center‘s efficiency is enhanced by paralleling the contact center, as both operations are located in the same area, which ensures speedy and reliable customer support. On-site repair is also available to cover Japan nationwide.

Contact Center

We offer outsourcing solutions for inquiries, repairs,
announcements, and call centers for various services including e-commerce sites. We handle repair and troubleshooting inquiries for products currently on sale, as well as customer inquiries for e-commerce sites, all in one stop.
We propose a customer-oriented marketing approach by analyzing and providing feedback on the Voice of Customer (customer feedback). Customers who send their products for repair tend to have negative evaluations towards the product or manufacturer. We aim to turn these negative evaluations into positive ones and create repeat customer.

Logistics

There are 66,000㎡ of stock yard space and we handle 2.5 million cases annually.

We can provide a total solution for order and delivery management, inspection, inventory management, sorting, packaging, shipping, delivery arrangements, charter truck arrangements, overseas import and export support for parts, as well as nationwide logistics and inventory management services.

One-Stop Solution

We offer a one-stop solution that includes product repairs, logistics, development and operation of online shopping, and video production. Each service can be customized to fit your specific business needs.

As a total outsourcing company, we strive to understand our clients’ businesses and ensure that all services are linked together seamlessly. By removing barriers between services and linking them together, we provide high-value services.

Other Services

  • Production

    It is only possible to provide high-quality support because of our experience in manufacturing with major Japanese companies. We support your desire to sell with our services.

  • Designing / Production Support (Engineering Service)

    We offer contract manufacturing and engineering services and provide full support to start-up companies.
    We support from planning with the client, design, procure, assessment, manufacture, and to after services.

  • Product Evaluation

    We conduct operational tests based on user environments and provide effective feedback and evaluations for product development. Our goal is to continuously improve our services and offer this support to our clients.

  • Video Production / Contents / E-commers Website Operating

    We handle various types of content creation, including manuals, company videos, promotional videos, and event videos, in order to create the best content for your business, including videos for Q&A sites, such as product operation instructions and troubleshooting. We can also manage the e-commerce website for you.

  • IT System

    We have developed core IT systems such as Customer Relationship Management, Repair Management, Warehouse Management, and Rental Management for precise operation. These systems are all linkable to other systems, and we can provide customized system according to our clients’ requirements.

  • Temporary Work

    Count on us for urgent kitting or product rework services in Japan, or any other temporary work that you need completed in a short period of time. Our experience in handling a wide range of products allows us to meet your needs.

About Us

Top Message

We are Address Service Co., Ltd. and have been providing our clients with a range of extensive service operations since our founding, including Repair, Contract Production, Contact Center, Logistics-related services, System Construction, and Video Production, with a vision of “We catch the diverse needs of society and offer the high value services, that aim to our customers delight”.

To meet the high expectations of our clients, we provide our workers with training and qualification acquisition systems. These systems not only enhance our workers’ skills, but also provide them with a better understanding of privacy policies and compliance with high ethical standards.

We assure you that Address Service Co., Ltd. will continue to evolve and improve our services to support your business, and strive to be your best partner.

Company
Outline

Date of Establishment

March, 2006

Capital

310,000,000 Yen

Head Quarter

17-9, Shinoda, Togane-shi, Chiba 283-0013 Japan

Head Quarter

・Repair Service
・Call Service
・Logistic Service
・Contract Production Service
・Engineering Service
・Data Analysis, Reliability Test
・Data Analysis & Product Reliability Testing
・Video Contents Planning & Production
・Operation for e-commerce Site
・Temporary Staffing
・ Development of IT Systems

Inquiry

Please read our “Privacy Policy” before using the inquiry form.
After your agreement with the details, fill in the necessary fields and click the “Proceed to confirmation Page” button.

Purpose

Service Subject

Your Name

Email

Company Name

Company Address

Inquiry Comments

Privacy Policy and About personal information protection

Privacy Policy



１　In acquiring, using, and providing personal information, we will acquire, use, and provide personal information appropriately, taking into consideration the nature and scale of our business, and will not use the information for any other purpose or scope. We will take necessary measures to prevent the use of personal information for any other purpose.

２　We limit the number of persons in charge of handling personal information to the minimum necessary, and take necessary security control measures to prevent leakage, loss, or damage of personal information. If a problem should occur, we will take corrective and preventive measures to prevent recurrence. In the event that personal information is entrusted to a third party, we will select and supervise the entrusted party as necessary and appropriate.

３　When we receive a complaint or consultation from the individual, we will respond promptly.

４　We will comply with all laws, regulations, guidelines, and other norms regarding the protection of personal information, including the “Act on the Protection of Personal Information (Personal Information Protection Law),” the “Act on the Use of Personal Information Number to Identify Specific Individuals in Administrative Procedures,” the “Guidelines for the Proper Handling of Specified Personal Information (Business Operators' Edition),” and guidelines provided by various government ministries and agencies. We will comply with laws, national guidelines, and other norms regarding the protection of personal information.

５　We will clearly state our internal rules for the proper handling of personal information in our regulations, etc., and ensure that all employees are familiar with them.

６　We will appoint a personal information protection manager, give him/her responsibility and authority for the operation of the personal information protection management system, and manage it appropriately. In addition, we will conduct regular audits and strive to continuously improve the personal information protection management system in consideration of changes in circumstances. We will regularly educate and enlighten our executives and employees to ensure compliance with the personal information protection management system.



Address Service Co., Ltd.

President and Representative Director: Tadashi Takeo

Contact: General Affairs Department

(Personal Information Complaints and Consultation Desk)

TEL 0475-58-8266


About personal information protection

The personal information in this form is used for replying to your inquiry.
In some cases, inquiries with personal information may be forwarded to appropriate employees of Address Service Co., Ltd. in order to reply to you directly.
Please see terms and conditions listed below, and if you agree, please click “I agree” and proceed to inquiry form.

■ Personal Information Protection Manager
　We have appointed a managing director in charge of general affairs to act as our organization’s personal information protection manager.
Contact: TEL 0475-58-8266 FAX: 0475-58-8277
■ Collection/Usage Purpose of Personal Information
　The personal information in this form is used for replying to your inquiry. In some cases, inquiries with personal information may be forwarded to appropriate employees of Address Service Co., Ltd. in order to reply to you directly.
■ Disclosure and Provision of Personal Information to a Third Party
　We will not provide the personal information with a third party without first obtaining consent of the person, except in cases in which the provision of personal information is based on laws.
■ Entrustment and Provision of Personal Information
　When we may occasionally entrust personal information to third-party contractors, we practice appropriate personal information management by selecting only approved contractors who are known to handle personal information appropriately and further stipulating contractual obligation necessary to prevent the unauthorized disclosure of your personal information, including provisions requiring appropriate management of personal information and duty of confidentiality.
■ Requesting the Disclosure, Correction or Deletion of Personal Information
　Upon request, etc., from the person in question, we will notify the person of the purpose of use, disclose, correct, add, delete, stop using, erase or stop providing to a third party, or disclose records of provision to a third party (“disclosure, etc.”) of personal information we have obtained through this matter. The contact point for disclosure, etc., is listed below.
Please contact the following address to request Disclosure, etc.
Address Service Co., Ltd. 　Personal Information Disclosure Request Desk
TEL 0475-58-8266
■Voluntary nature of giving personal information and consequences of not giving such information
All items of personal information to be obtained are to be provided by the individual concerned.
However, if you do not provide us with the necessary items, there may be an obstacle to the procedures or processes described in the Purpose of Use.
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